Global HR Services Lead - Employee Experience & Operations

ING Hubs Philippines; Metro Manila; On-site; PHP 6,000,000 - 9,000,000; Full time

Job summary

ING in Manila seeks a Circle Lead Customer Loyalty III to oversee a broad People Services portfolio, ensuring exceptional service delivery, stability, risk management, and continuous improvement across employee lifecycle services. You will partner with global and local teams, HRBPs, Service Owners, and senior stakeholders to drive scalable solutions and enhance employee experiences worldwide.

The role emphasizes leading migrations, managing complex service portfolios, and coaching

Qualifications

• 15+ years in operations/HR shared services or similar.
• 10+ years of people leadership experience.
• Experience managing employee lifecycle processes and HR operations.
• Migrations/transitions or transformation programs proven.
• SLA/KPI governance, audit readiness, risk management expertise.
• Excellent stakeholder management and communication skills.
• Strong coaching and talent development abilities.
• Ability to operate in a fast-changing international environment.
• Bachelor’s degree; advanced qualifications are a plus.

Responsibilities

• Lead end-to-end daily operations for employee lifecycle services.
• Manage complex service portfolios across multiple services, countries, and stakeholders.
• Lead migrations, transitions, and onboarding of services into Manila.
• Build and maintain strong stakeholder partnerships.
• Ensure governance via KPI monitoring, compliance, and audits.
• Coach and develop experts and specialists.
• Oversee hiring, onboarding, development, engagement, and retention.
• Drive continuous improvement, automation, and standardization.
• Serve as senior escalation point for complex operational matters.
• Represent Manila operations in global forums.

Skills

Operational leadership

Stakeholder management

Migration & transition management

Workday knowledge

Team building & Coaching

Change management

English communication

Education

Bachelor’s degree in related field

Advanced qualifications (benefit)

Tools

Workday

Job description

ING in Manila seeks a Circle Lead Customer Loyalty III to oversee a broad People Services portfolio, ensuring exceptional service delivery, stability, risk management, and continuous improvement across employee lifecycle services. You will partner with global and local teams, HRBPs, Service Owners, and senior stakeholders to drive scalable solutions and enhance employee experiences worldwide.

The role emphasizes leading migrations, managing complex service portfolios, and coaching