Global Ecommerce CSR — Upsell, Support & Growth

Smoothlink Technologies INC; Mandaluyong; On-site; PHP 1,167,542 - 1,751,313; Full time

Benefits offered by this job

Competitive salary package

HMO Benefits after regularization

Performance-based incentives

Incentive trips for top performers

Opportunities for cross-training and upskilling

Recognition and rewards for performance

Job summary

A leading global eCommerce company based in Mandaluyong is seeking Customer Service Representatives. As a full-time team member, you will communicate with customers via calls, email, and chat, helping with promotions and building relationships. Ideal candidates are organized, goal-oriented, and possess strong communication skills. The company offers a competitive salary, HMO benefits, and opportunities for growth and recognition.

Qualifications

• eCommerce customer service or sales-related experience is a plus.
• A go-getter attitude.
• No social media experience needed—focus on real customer connection.

Responsibilities

• Talk to customers via calls, email, or chat—before and after the sale.
• Assist with promotions like cashback and loyalty programs.
• Track progress and hit performance goals.

Skills

Strong communication skills

Organized

Goal-oriented

Job description

A leading global eCommerce company based in Mandaluyong is seeking Customer Service Representatives. As a full-time team member, you will communicate with customers via calls, email, and chat, helping with promotions and building relationships. Ideal candidates are organized, goal-oriented, and possess strong communication skills. The company offers a competitive salary, HMO benefits, and opportunities for growth and recognition.