Global Ecommerce Customer Service Specialist (Manila)

BSMT PH INC.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Bonuses

Career advancement opportunities

Competitive compensation

Job summary

BSMT PH INC. is seeking a Customer Service Representative based in Manila to join our global e-commerce support team. You will manage inquiries across international markets using Shopify, Zendesk, and ERP systems while delivering a seamless customer experience.

Requirements include 1–3 years in customer service, strong English communication, and familiarity with e-commerce platforms. The role emphasizes adaptability and a fast-paced work environment with potential for bonuses and growth.

Qualifications

• 1–3 years of customer service experience, preferably in e-commerce.
• Excellent written and spoken English communication skills.
• Experience with Shopify, Zendesk, or similar ticketing platforms.

Responsibilities

• Handle omnichannel customer inquiries (email, chat, phone) with SLA adherence.
• Process orders, update statuses, and tag orders in Shopify and ERP systems.
• Resolve issues with empathy and escalate high-priority cases as needed.
• Document interactions accurately and follow internal SOPs and brand guidelines.

Skills

Customer service

E-commerce knowledge

English proficiency

Multichannel support

Communication

Tools

Shopify

Zendesk

ERP systems

Job description

BSMT PH INC. is seeking a Customer Service Representative based in Manila to join our global e-commerce support team. You will manage inquiries across international markets using Shopify, Zendesk, and ERP systems while delivering a seamless customer experience.

Requirements include 1–3 years in customer service, strong English communication, and familiarity with e-commerce platforms. The role emphasizes adaptability and a fast-paced work environment with potential for bonuses and growth.