Customer Service Representative

Smoothlink Technologies INC; Mandaluyong; On-site; PHP 1,167,542 - 1,751,313; Full time

Benefits offered by this job

Competitive salary package

HMO Benefits after regularization

Performance-based incentives

Incentive trips for top performers

Opportunities for cross-training and upskilling

Recognition and rewards for performance

Job summary

A leading global eCommerce company based in Mandaluyong is seeking Customer Service Representatives. As a full-time team member, you will communicate with customers via calls, email, and chat, helping with promotions and building relationships. Ideal candidates are organized, goal-oriented, and possess strong communication skills. The company offers a competitive salary, HMO benefits, and opportunities for growth and recognition.

Qualifications

• eCommerce customer service or sales-related experience is a plus.
• A go-getter attitude.
• No social media experience needed—focus on real customer connection.

Responsibilities

• Talk to customers via calls, email, or chat—before and after the sale.
• Assist with promotions like cashback and loyalty programs.
• Track progress and hit performance goals.

Skills

Strong communication skills

Organized

Goal-oriented

Job description

Overview

We are a leading global eCommerce company with a strong presence across the US, Canada, and Europe, and offices in major cities worldwide. We’re looking for passionate Customer Service Representatives who are excellent communicators and natural problem-solvers. You’ll be joining us as a full-time, in-house team member. Whether you're a recent graduate or still completing your studies, if you're responsible and enjoy helping others, we want to hear from you!

What You'll Do

• Talk to customers via calls, email, or chat—before and after the sale
• Assist with promotions like cashback and loyalty programs
• Follow up with leads and keep relationships strong
• Spot opportunities to upsell and cross-sell—and make it look easy
• Track your progress and hit your performance goals
• Collaborate with a team that supports, celebrates, and grows together

What We're Looking For

• eCommerce Customer service or Sales-related is a plus!
• A go-getter attitude with strong communication skills
• Organized, coachable, and goal-oriented
• No social media experience needed—just real customer connection!

Why Join Us?

• Competitive salary package
• HMO Benefits after regularization
• Complete government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay, etc.)
• Performance based incentives
• Incentive trips for top performers. Work hard and explore the world!
• Join a fun, high-performing, and multilingual team
• Opportunities to learn and grow through cross-training and upskilling
• Recognition and rewards for your outstanding performance
• Work on exciting campaigns supporting global brands

If you love people, persuasion, and performance, this job is made for you. Apply now and help us bring great service and smart solutions to customers every day!