Retention‑Driven CSR — E‑commerce Support

UnifyCX; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer experience firm in Quezon City is looking for an Entry-level Customer Service Representative to strengthen customer relationships through effective communication and problem-solving skills. The role involves assisting customers mainly with e-commerce support while aiming to boost retention and satisfaction. Ideal candidates should have interpersonal skills and a customer-first mindset. This is a full-time position offering potential for growth.

Qualifications

• Average English skills – proper written and oral grammar.
• Strong interpersonal and communication skills.
• Ability to thrive in a constantly changing environment.

Responsibilities

• Engage with customers, assisting mainly with order tracking.
• Effectively handle escalated issues and monitor retention trends.
• Develop meaningful connections through active listening and empathy.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Customer-first mindset

Time management

Education

High school diploma or equivalent

Secondary or bachelor's degree

Tools

CRM tools

Microsoft Office

Job description

A leading customer experience firm in Quezon City is looking for an Entry-level Customer Service Representative to strengthen customer relationships through effective communication and problem-solving skills. The role involves assisting customers mainly with e-commerce support while aiming to boost retention and satisfaction. Ideal candidates should have interpersonal skills and a customer-first mindset. This is a full-time position offering potential for growth.