E‑commerce CSR: Customer Support & Relations Specialist

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A consulting firm in Metro Manila is looking for Customer Service Representatives to manage customer interactions. This role involves answering queries, providing administrative support, and establishing relationships with both potential and existing customers. The representative will communicate through online platforms and phone, ensuring efficient issue resolution and customer satisfaction. The ideal candidate will be adept at multitasking and problem-solving in a fast-paced environment.

Responsibilities

• Manage communication queue by answering queries and offering solutions.
• Communicate with customers online and over the phone.
• Provide administrative support such as changing customer information and taking orders.
• Establish relationships with potential and existing customers.
• Escalate issues to relevant teams when necessary.

Job description

A consulting firm in Metro Manila is looking for Customer Service Representatives to manage customer interactions. This role involves answering queries, providing administrative support, and establishing relationships with both potential and existing customers. The representative will communicate through online platforms and phone, ensuring efficient issue resolution and customer satisfaction. The ideal candidate will be adept at multitasking and problem-solving in a fast-paced environment.