Manila E‑commerce CSR: Customer Experience Champion

Transcom; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In‑house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

A leading customer service provider in Metro Manila is seeking a Customer Service Representative to join their Electronic E-commerce Campaign team. The role focuses on ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include managing customer inquiries via phone, email, and fax, alongside meeting specific performance targets. The position offers a range of appealing perks including health benefits, allowances, and development opportunities, all within a supportive and energetic work environment.

Qualifications

• Ownership of quality, competence, and commitment is essential.
• Candidates must thrive on autonomy and results-focus.
• High personal energy and the ability to work in a lively environment are important.

Responsibilities

• Provide customer service to clients via phone, fax, or email.
• Handle calls and perform data input accurately.
• Support colleagues to maintain motivation and teamwork.
• Meet and exceed targets set by the Team Leader.
• Engage in problem-solving and implement process improvements.

Skills

Positive attitude

Excellent interpersonal skills (written and oral)

Results-focused

High motivation and strong work ethic

Highly flexible and open to change

Job description

A leading customer service provider in Metro Manila is seeking a Customer Service Representative to join their Electronic E-commerce Campaign team. The role focuses on ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include managing customer inquiries via phone, email, and fax, alongside meeting specific performance targets. The position offers a range of appealing perks including health benefits, allowances, and development opportunities, all within a supportive and energetic work environment.