E-Commerce Growth & Customer Experience Specialist

RSD Human Resource Management Consultancy; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Paid Holidays

Job Training

Job summary

A human resource consultancy in Manila is looking for an E-Commerce Customer Service Representative. The ideal candidate will manage and optimize an online store, enhancing the customer experience through effective communication and various marketing strategies. Qualifications include a Bachelor's degree in Marketing or Management and proficiency in SEO, email marketing, and website analytics. Experience in e-commerce customer service is essential. This full-time role requires the ability to handle multiple tasks and a commitment to flexible availability.

Qualifications

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• Flexible availability including weekends and holidays.

Responsibilities

• Manage and optimize an online store to increase sales and improve customer experience.
• Handle product listings and monitor website performance.
• Analyze sales data and coordinate inventory.
• Execute digital marketing campaigns.

Skills

SEO

Email Marketing

Social Media Marketing

Website Analytics

Data Analysis

Time Management

Problem-Solving

Verbal Communication

Written Communication

Education

Bachelor's degree in Marketing or Management

Tools

Google Analytics

WooCommerce

Job description

A human resource consultancy in Manila is looking for an E-Commerce Customer Service Representative. The ideal candidate will manage and optimize an online store, enhancing the customer experience through effective communication and various marketing strategies. Qualifications include a Bachelor's degree in Marketing or Management and proficiency in SEO, email marketing, and website analytics. Experience in e-commerce customer service is essential. This full-time role requires the ability to handle multiple tasks and a commitment to flexible availability.