Global Ecommerce Support Specialist (Onsite Day Shift)

MicroSourcing; Cagayan de Oro; On-site; PHP 357,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative company events

Job summary

MicroSourcing is seeking a Customer Service Representative to handle inquiries, orders, returns and service requests across international markets. You will respond via email with a warm, professional voice and update orders on platforms like Shopify and Amazon.

The role requires strong English communication, attention to detail, and ability to work with global teams. Onsite daytime schedule in Cagayan de Oro, Philippines.

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication skills.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating effectively with international teams.

Responsibilities

• Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
• Respond to customers through email while maintaining a warm, professional brand voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide accurate product information, sizing guidance, and support with customer concerns.
• Coordinate with Operations and Logistics teams regarding stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with strong attention to detail.
• Handle customer complaints and delivery exceptions, escalating complex concerns when required.
• Maintain accurate customer records and document recurring issues, feedback, and resolutions.
• Monitor customer service performance and contribute to process improvements, knowledge base content, and FAQs.
• Support customers across Australia, North America, the UK, and Europe.
• Work collaboratively with a global remote team to maintain service levels and a consistent customer experience.

Skills

Excellent written and verbal English

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing is seeking a Customer Service Representative to handle inquiries, orders, returns and service requests across international markets. You will respond via email with a warm, professional voice and update orders on platforms like Shopify and Amazon.

The role requires strong English communication, attention to detail, and ability to work with global teams. Onsite daytime schedule in Cagayan de Oro, Philippines.