E‑Commerce Customer Success Specialist

Newmoon PH - Emerge Nutra Solutions Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading e-commerce company in Metro Manila is seeking a friendly and reliable Customer Service Representative to enhance customer satisfaction. You will handle inquiries, resolve issues, and assist customers with their orders, ensuring a seamless shopping experience. Ideal candidates should possess strong communication skills and attention to detail, with experience in customer service or e-commerce being a plus. Join us to provide excellent service and support our online store effectively.

Qualifications

• Previous experience in customer service or e-commerce is a plus.
• Strong written and verbal communication skills are essential.
• Detail-oriented with a focus on customer satisfaction.

Responsibilities

• Assist customers with inquiries about orders and products.
• Resolve customer complaints while ensuring satisfaction.
• Process orders, returns, exchanges, and refunds.
• Provide accurate information about products and promotions.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to solve issues.

Skills

Strong communication skills

Detail-oriented

Ability to stay calm under pressure

Job description

A leading e-commerce company in Metro Manila is seeking a friendly and reliable Customer Service Representative to enhance customer satisfaction. You will handle inquiries, resolve issues, and assist customers with their orders, ensuring a seamless shopping experience. Ideal candidates should possess strong communication skills and attention to detail, with experience in customer service or e-commerce being a plus. Join us to provide excellent service and support our online store effectively.