Global E-Commerce Chat & Email Support Specialist

Transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

12K Signing Bonus

Job summary

An international customer service company in Quezon City is looking for a Customer Service Representative for Live Chat & Email Support in the International Retail Account. The ideal candidate will have good English communication skills, and experience in e-commerce or retail is preferred. The role requires the ability to work on a shifting schedule and the company offers a supportive environment aimed at personal and professional growth.

Qualifications

• College graduates without BPO experience are welcome to apply.
• Strong listening skills and empathy are crucial.
• Knowledge or experience in e-commerce or retail is preferred.

Responsibilities

• Perform day-to-day operational activities in customer service.
• Ensure KPIs are met and policies are adhered to.
• Collaborate with teams to resolve customer queries.

Skills

English communication skills

Problem solving

Strong work ethic

Listening skills

Attention to detail

Education

High School or Senior High School graduates

College graduates

Job description

An international customer service company in Quezon City is looking for a Customer Service Representative for Live Chat & Email Support in the International Retail Account. The ideal candidate will have good English communication skills, and experience in e-commerce or retail is preferred. The role requires the ability to work on a shifting schedule and the company offers a supportive environment aimed at personal and professional growth.