Global Customer Support Specialist II

ThermoFisher Scientific; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Thermo Fisher Scientific Philippines is seeking a Customer Service Representative II to support the order lifecycle, including inquiries, orders, quotations, and data maintenance. You will work with ERP/CRM systems to ensure accuracy and timely delivery.

In a global, customer-focused team, you will collaborate across functions, resolve issues, and drive process improvements while upholding values of Integrity, Intensity, Innovation, and Involvement.

Qualifications

• Minimum 1 year of customer service experience in SSC/multinational environment.
• Strong written and verbal English communication; European language proficiency valued.
• Proficient in Microsoft Office applications; ERP/CRM experience beneficial.

Responsibilities

• Handle customer inquiries and process orders from initiation to fulfillment.
• Manage quotations and maintain accurate customer data.
• Track shipments, resolve issues, and ensure customer satisfaction.
• Collaborate with cross-functional teams to drive improvements.

Skills

Customer service

English communication

Data entry

Problem solving

Time management

Teamwork

Independent work

Diplomacy

Tools

ERP systems (Oracle/SAP)

CRM systems

Microsoft Office

Job description

Thermo Fisher Scientific Philippines is seeking a Customer Service Representative II to support the order lifecycle, including inquiries, orders, quotations, and data maintenance. You will work with ERP/CRM systems to ensure accuracy and timely delivery.

In a global, customer-focused team, you will collaborate across functions, resolve issues, and drive process improvements while upholding values of Integrity, Intensity, Innovation, and Involvement.