Senior Customer Service Specialist - Global Support

Outsource Accelerator; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Outsource Accelerator in the Philippines is seeking a Customer Service Representative to deliver professional, timely support to clients. The role emphasizes PRIDE values and consistent service quality across calls and emails, with a focus on accurate data handling and issue resolution.

The ideal candidate has at least 2 years in fast-paced customer service, experience in manufacturing customer service, and familiarity with ERP order management.

Qualifications

• Minimum 2 years of experience in a fast pace customer service environment.
• Experience in a manufacturing Customer Service environment is preferred.
• Experience in an ERP order management environment a plus.

Responsibilities

• Excellent interpersonal skills commanding both strong verbal and written communication skills.
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Special projects as assigned.

Skills

Cross-functional communication

Attention to detail

Data entry

Team collaboration

Billing/invoicing understanding

ERP systems familiarity

Strong listening skills

Punctuality

Tools

ERP systems

Job description

Outsource Accelerator in the Philippines is seeking a Customer Service Representative to deliver professional, timely support to clients. The role emphasizes PRIDE values and consistent service quality across calls and emails, with a focus on accurate data handling and issue resolution.

The ideal candidate has at least 2 years in fast-paced customer service, experience in manufacturing customer service, and familiarity with ERP order management.