Customer Service Representative II

ThermoFisher Scientific; Quezon City; Presencial; PHP 290.000 - 424.000; Jornada completa

Descripción de la vacante

Thermo Fisher Scientific Philippines is seeking a Customer Service Representative II to support the order lifecycle, including inquiries, orders, quotations, and data maintenance. You will work with ERP/CRM systems to ensure accuracy and timely delivery.

In a global, customer-focused team, you will collaborate across functions, resolve issues, and drive process improvements while upholding values of Integrity, Intensity, Innovation, and Involvement.

Formación

• Minimum 1 year of customer service experience in SSC/multinational environment.
• Strong written and verbal English communication; European language proficiency valued.
• Proficient in Microsoft Office applications; ERP/CRM experience beneficial.

Responsabilidades

• Handle customer inquiries and process orders from initiation to fulfillment.
• Manage quotations and maintain accurate customer data.
• Track shipments, resolve issues, and ensure customer satisfaction.
• Collaborate with cross-functional teams to drive improvements.

Conocimientos

Customer service

English communication

Data entry

Problem solving

Time management

Teamwork

Independent work

Diplomacy

Herramientas

ERP systems (Oracle/SAP)

CRM systems

Microsoft Office

Descripción del empleo

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

You’ll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.

REQUIREMENTS

• Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
• Government Body award or equivalent certification
• Strong written and verbal communication skills in English; additional European language proficiency highly valued
• Proficient in Microsoft Office applications
• Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
• Excellent attention to detail and accuracy in data entry and documentation
• Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
• Collaborative with positive attitude and exceptional teamwork skills
• Ability to work independently and take initiative in routine tasks
• Professional judgment and diplomacy in handling customer interactions
• Experience using CRM systems and customer service software preferred
• Ability to adapt to new processes and technologies
• Strong organizational skills and ability to prioritize effectively
• Flexibility to participate in cross-training and support activities as needed

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.