Customer Support Specialist II — Tech & Auto

TTEC

Cainta

On-site

PHP 268,000 - 357,000

Full time

3 days ago

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Job summary

Percepta in Cainta, Philippines is seeking a Customer Support Representative to respond to a wide range of inquiries from US retail customers and dealers. The role involves learning the full call handling process, meeting service levels, and supporting program performance.

The ideal candidate will have a High school diploma and 6 months of customer service experience, with preference for phone/chat support and familiarity with CRM systems. This on-site position offers growth within a global team.

Qualifications

High school diploma required.
6 months customer service experience required.
Experience supporting customers via phone and chat preferred.
Experience with customer contact systems preferred.

Responsibilities

Promptly processes and answers/resolves customer inquiries or technical questions using available resources.
Provide professional, grammatically correct verbal and written responses to inquiries; educate customers on products and services.
Understand technology, scripts, and product knowledge; actively listen to customers and guide the conversation.
Log all contacts in FMC360 and manage follow-up to maintain accurate history.
Escalate when necessary and collaborate with team to resolve issues.