Customer Care Specialist

Recruitify_HR; Quezon City; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Recruitify_HR is seeking a customer service professional in the Philippines to assist customers with inquiries, provide accurate product information, and resolve issues. The role involves processing orders, updating records, and collaborating with teammates to maintain high service quality.

Ideal candidates have a bachelor’s degree, 1–3 years in customer service, and strong communication skills, with patience and empathy for customers.

Qualifications

• Educational Qualifications: Bachelor’s degree in any related field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Strong problem-solving abilities and customer-oriented mindset.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Responsibilities and Duties: Ability to work well in a team environment.

Responsabilités

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively and ensure customer satisfaction.
• Process orders, forms, applications, and requests promptly.
• Maintain customer records by updating account information as needed.
• Collaborate with team members to improve customer service quality.

Connaissances

Excellent verbal and written comms

Strong problem-solving

Customer-oriented mindset

Patience and empathy

Formation

Bachelor’s degree

Description du poste

Recruitify_HR is seeking a customer service professional in the Philippines to assist customers with inquiries, provide accurate product information, and resolve issues. The role involves processing orders, updating records, and collaborating with teammates to maintain high service quality.

Ideal candidates have a bachelor’s degree, 1–3 years in customer service, and strong communication skills, with patience and empathy for customers.