Global Customer Care Agent - Hybrid/Remote

Manulife/John Hancock; Cebu City; Hybrid; PHP 312,000 - 379,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Manulife Contact Center in Cebu City, Philippines is hiring Customer Service Representatives to assist customers across the United States/Canada/Asia with policy and contract information, and to resolve concerns.

The position offers a Php 30,000 signing bonus for hires starting October to December 2026. It requires amenability to night shifts, weekends, and holidays, and a hybrid arrangement with onsite work in Lapu-Lapu City, Mactan, Cebu, or remote work as needed.

Qualifications

• EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Lapu-Lapu City, Mactan, Cebu.

Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Skills

Call center experience

Excellent English communication

Typing 35 wpm

Multi-tasking

Education

2 years college or higher

Job description

Manulife Contact Center in Cebu City, Philippines is hiring Customer Service Representatives to assist customers across the United States/Canada/Asia with policy and contract information, and to resolve concerns.

The position offers a Php 30,000 signing bonus for hires starting October to December 2026. It requires amenability to night shifts, weekends, and holidays, and a hybrid arrangement with onsite work in Lapu-Lapu City, Mactan, Cebu, or remote work as needed.