Hybrid Banking Support Specialist — Php 30k Signing Bonus

Manulife Global Solutions (MGS); Quezon City; Hybride; PHP 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

Php 30,000 Signing Bonus*

Résumé du poste

Manulife Global Solutions (MGS) is hiring Bank Customer Service Representatives in the Philippines. You will serve as the primary contact for Manulife Bank customers across various banking products, handling inquiries and delivering resolutions with accuracy and professionalism.

Role requires at least two years in college and 1+ year of call center experience, with a hybrid onsite/offsite work arrangement in Quezon City. A signing bonus is offered for a September–December 2026 start.

Qualifications

• Completed at least two years in college.
• At least 1 year call center experience providing voice customer service for international banking accounts.
• Amenable to shifting schedules, weekends, and Philippine holidays.
• Location in UP Ayala Land Techno Hub, Quezon City.
• Hybrid work arrangement: onsite and from home as needed.

Responsabilités

• Serve as the primary contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional customer service across multiple banking products and services.
• Handle inbound inquiries and provide accurate, timely resolutions to customer concerns.
• Educate customers on banking products, policies, procedures, and digital banking tools.
• Support servicing needs related to savings accounts, chequing accounts, investments, mortgages, loans, credit cards, and online banking.
• Investigate and resolve complex customer issues balancing satisfaction, operations, and risk.
• Adhere to authentication, privacy, security, regulatory, and fraud prevention requirements.
• Accurately document interactions, transactions, and resolutions in systems.
• Navigate multiple banking systems and knowledge resources with high accuracy and productivity.
• Collaborate with internal partners to deliver seamless customer experiences.
• Stay current on banking products and regulatory changes to ensure compliance.

Connaissances

Call center experience

Voice customer service

Customer service

Formation

Two years college

Outils

CRM systems

Banking platforms

Description du poste

Manulife Global Solutions (MGS) is hiring Bank Customer Service Representatives in the Philippines. You will serve as the primary contact for Manulife Bank customers across various banking products, handling inquiries and delivering resolutions with accuracy and professionalism.

Role requires at least two years in college and 1+ year of call center experience, with a hybrid onsite/offsite work arrangement in Quezon City. A signing bonus is offered for a September–December 2026 start.