Banking Support & Solutions Specialist

Manulife Global Solutions (MGS); Quezon City; Hybrid; PHP 312,000 - 357,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Manulife Global Solutions (MGS) is seeking Bank Customer Service Representatives to assist U.S. and Canadian clients. The role emphasizes delivering exceptional service across multiple banking products, with emphasis on accuracy, privacy, and problem resolution.

Positions are in Manila area with hybrid work options; candidates must have 2+ years of college and 1 year of international banking call center experience, and be available for shifting schedules including weekends and PH holidays.

Qualifications

• Two years of college completed.
• At least 1 year call center experience providing voice support for international retail banking accounts.
• Amenability to work shifting schedules, weekends, and Philippine holidays.

Responsibilities

• Serve as the primary contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional service across banking products.
• Handle inbound inquiries with accurate, timely resolutions.
• Educate customers on banking products, policies, and digital tools.
• Support servicing needs for savings, chequing, investments, mortgages, loans, credit cards, and online banking.

Skills

Call center experience

Customer service

Shift flexibility

Work onsite + from home

Education

Two years in college

Tools

CRM systems

Banking platforms

Job description

Manulife Global Solutions (MGS) is seeking Bank Customer Service Representatives to assist U.S. and Canadian clients. The role emphasizes delivering exceptional service across multiple banking products, with emphasis on accuracy, privacy, and problem resolution.

Positions are in Manila area with hybrid work options; candidates must have 2+ years of college and 1 year of international banking call center experience, and be available for shifting schedules including weekends and PH holidays.