Hybrid Global Customer Service Associate — Night Shifts

Manulife Global Solutions (MGS); Lapu-Lapu; Hybride; PHP 279 000 - 357 000; Plein temps

Avantages offerts par ce poste

Signing bonus

Résumé du poste

Manulife Contact Center is seeking Customer Service Representatives to assist US/Canada/Asia clients with policy and service information, delivering courteous and accurate responses.

Role includes night shifts, a hybrid onsite/remote work setup, and a signing bonus of Php 30,000 for joining between October and December 2026. Candidates with 2+ years of international voice experience are encouraged to apply.

Qualifications

• Prefer call center experience with international voice.
• Education: 2 years in college, associate or bachelor's degree.
• Schedule: amenability to night shifts, full-time, weekends and Philippine holidays.
• Hybrid work arrangement: onsite and from home as needed; must be able to work in Mactan, Lapu-Lapu, Cebu City.

Responsabilités

• Answer incoming customer calls regarding policy information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering inquiries and requests.
• Resolve or negotiate win–win solutions to caller issues with appropriate resources.
• Document and track significant caller discussions or complaints and follow up with customers.
• Regularly communicate significant production updates and challenges to management and the business unit.

Connaissances

Call center experience

English communication

Customer service

Typing 35 WPM

Multi-tasking

Formation

2 years college

Associate degree

Bachelor's degree

Description du poste

Manulife Contact Center is seeking Customer Service Representatives to assist US/Canada/Asia clients with policy and service information, delivering courteous and accurate responses.

Role includes night shifts, a hybrid onsite/remote work setup, and a signing bonus of Php 30,000 for joining between October and December 2026. Candidates with 2+ years of international voice experience are encouraged to apply.