Global CS Agent - Hybrid, Php30k Signing Bonus

Manulife Global Solutions; Cebu City; Hybrid; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Signing bonus

Hybrid work arrangement

Job summary

Manulife Contact Center in Cebu City is seeking Customer Service Representatives to assist clients from the US, Canada, and Asia with policy information and issue resolution. The role offers a signing bonus and the flexibility of working onsite and from home as needed.

Ideal candidates have call center experience, strong English communication, and the ability to multitask across multiple applications. Night shifts and Philippine holidays may be required, with a hybrid work arrangement based on

Qualifications

• Experience in international voice call center preferred.
• Education: Completed 2 years in college, associate or bachelor degree acceptable.
• Night shifts / weekends / Philippine holidays as needed.

Responsibilities

• Answer incoming calls regarding policy/contract information and general client concerns.
• Provide accurate product and service information and resolve inquiries.
• Document and track customer discussions and follow up on requests.
• Communicate updates and challenges to management in verbal and written forms.

Skills

Customer service

English communication

Problem solving

Typing 35 wpm

Multi-tasking

Education

Two years of college

Job description

Manulife Contact Center in Cebu City is seeking Customer Service Representatives to assist clients from the US, Canada, and Asia with policy information and issue resolution. The role offers a signing bonus and the flexibility of working onsite and from home as needed.

Ideal candidates have call center experience, strong English communication, and the ability to multitask across multiple applications. Night shifts and Philippine holidays may be required, with a hybrid work arrangement based on