Banking Customer Care Specialist (Hybrid/Remote)

Manulife Global Solutions (MGS); Quezon City; Hybride; PHP 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

Signing bonus Php 30,000

Hybrid work arrangement

Résumé du poste

Manulife Global Solutions (MGS) is hiring Bank Customer Service Representatives to engage with US and Canada clients, providing product information and resolving issues across banking services. A Php 30,000 signing bonus is offered for hires starting Sep–Dec 2026.

The role supports both on-site and remote work from the Philippines, with hybrid arrangements and ongoing training. Ideal candidates have at least 1 year of international call center experience, and are comfortable working shifts

Qualifications

• Two years college completed.
• At least 1 year call center experience handling voice customer service for international accounts.
• Willingness to work shifts, weekends and Philippine holidays.
• Willingness to work onsite at UP Ayala Land Techno Hub, Quezon City.
• Hybrid work arrangement: onsite and home based as needed.

Responsabilités

• Serve as primary contact for Manulife Bank customers, business account holders, and advisors, delivering customer service across multiple banking products.
• Handle inbound inquiries with accurate, timely resolutions.
• Educate customers on banking products, policies, and digital tools.
• Support servicing needs across savings, chequing, investments, mortgages, loans, credit cards, and online banking.
• Investigate and resolve complex issues balancing customer satisfaction with risk management.
• Adhere to authentication, privacy, security, regulatory, and fraud prevention requirements.
• Document interactions and resolutions in systems.
• Navigate banking systems efficiently with high accuracy.
• Collaborate with internal partners to deliver seamless experiences.
• Stay current on products, processes, and regulatory changes.

Connaissances

Customer service

Call center experience

Communication

Problem solving

Regulatory awareness

Formation

Two years in college

Outils

CRM software

Description du poste

Manulife Global Solutions (MGS) is hiring Bank Customer Service Representatives to engage with US and Canada clients, providing product information and resolving issues across banking services. A Php 30,000 signing bonus is offered for hires starting Sep–Dec 2026.

The role supports both on-site and remote work from the Philippines, with hybrid arrangements and ongoing training. Ideal candidates have at least 1 year of international call center experience, and are comfortable working shifts