Global Customer Support Specialist

InteLogix; Western Visayas; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in Bacolod City, Negros Occidental, is hiring a customer support associate to serve as the primary contact for customers via phone and email. You will address inquiries, resolve complaints, and guide customers through solutions while maintaining product and policy knowledge.

This role requires high attention to detail, empathy, and a commitment to delivering Best-In-Class service. Eligible candidates have at least 1 year of international call center experience, strong communication

Qualifications

• Minimum 1 year of international call center experience.
• Strong communication and customer service skills.
• Comfortable working onsite in Bacolod City.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and raise complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Call center experience

Excellent communication

Customer service mindset

Problem solving

Education

High School Diploma

Job description

InteLogix in Bacolod City, Negros Occidental, is hiring a customer support associate to serve as the primary contact for customers via phone and email. You will address inquiries, resolve complaints, and guide customers through solutions while maintaining product and policy knowledge.

This role requires high attention to detail, empathy, and a commitment to delivering Best-In-Class service. Eligible candidates have at least 1 year of international call center experience, strong communication