Global Customer Support Specialist

GC Services International, LLC; Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid Training

HMO

Group Life Insurance

Paid Time Off

Referral Program

Job summary

InteLogix is seeking a customer service professional to join our global team in Manila. You will act as a primary contact for customers via phone, delivering exceptional service and guiding complex solutions.

The role emphasizes problem solving, empathy, and effective communication, with onsite work at Estancia, Pasig City. A high school diploma and 6 months of international call center experience are required.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of international call center experience.
• Excellent communication skills.
• Amenable to work onsite at Estancia, Pasig City.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalated complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Skills

Call center experience

Communication skills

Onsite work Pasig City

Multi-tasking

Education

High School Diploma

Job description

InteLogix is seeking a customer service professional to join our global team in Manila. You will act as a primary contact for customers via phone, delivering exceptional service and guiding complex solutions.

The role emphasizes problem solving, empathy, and effective communication, with onsite work at Estancia, Pasig City. A high school diploma and 6 months of international call center experience are required.