Global Chat Support Specialist – Customer Experience

InteLogix; Bacolod; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix is seeking a proactive customer support specialist to join our global team in the Philippines. You will engage customers via chat, resolve inquiries, and guide them to solutions with a customer-first mindset.

Applicants should excel in communication, be energetic and driven to deliver results, and be comfortable working with flexible weekend and holiday hours. Training is paid, with health benefits and career advancement opportunities.

Qualifications

• Excellent communication and customer service skills required.
• Ability to handle inquiries and resolve issues effectively.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Energetic personality

Excellent communication

Customer service oriented

Job description

InteLogix is seeking a proactive customer support specialist to join our global team in the Philippines. You will engage customers via chat, resolve inquiries, and guide them to solutions with a customer-first mindset.

Applicants should excel in communication, be energetic and driven to deliver results, and be comfortable working with flexible weekend and holiday hours. Training is paid, with health benefits and career advancement opportunities.