Remote Customer Care Specialist

GC Services Limited Partnership d/b/a InteLogix; Pasig; Hybrid; PHP 268,000 - 357,000; Full time

Benefits offered by this job

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Paid Training

Job summary

InteLogix is seeking a passionate Customer Service Associate in the Philippines for a remote, full-time role. You will solve problems, engage with customers globally, and deliver excellent service with a proactive, empathetic approach.

This position includes paid training, health coverage, and PTO. BYOD is supported; a high school diploma is required, along with strong communication and multitasking abilities to thrive in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• BYOD capability and comfortable using personal devices for work.
• Good communication skills with customers over the phone and online.
• Tech-savvy with the ability to smoothly operate multiple windows/tabs while assisting customers.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Communication skills

BYOD capability

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a passionate Customer Service Associate in the Philippines for a remote, full-time role. You will solve problems, engage with customers globally, and deliver excellent service with a proactive, empathetic approach.

This position includes paid training, health coverage, and PTO. BYOD is supported; a high school diploma is required, along with strong communication and multitasking abilities to thrive in a fast-paced environment.