Customer Service Representative - Onsite Bacolod

InteLogix; Bacolod; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in the Philippines is seeking a proactive customer partner to join our chat-based support team. You will solve problems, guide customers through solutions, and maintain strong product knowledge to ensure satisfaction.

Enjoy paid training, health benefits, PTO, and opportunities for career advancement while delivering excellent service across time zones. Weekend and holiday coverage may be required.

Qualifications

• Excellent communication skills and the ability to engage with customers
• Energetic, enthusiastic personality with a customer-first mindset
• Proven ability to solve problems and deliver results in a fast-paced environment
• Strong teamwork and collaboration skills

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries and guiding customers through solutions
• Document customer interactions accurately across platforms and tools
• Collaborate with other departments to resolve complex issues
• Strive to exceed customer satisfaction goals and performance metrics
• Stay updated on product knowledge and industry trends
• Support flexibility to cover weekends and holidays

Skills

Customer service

Communication

Problem solving

Energetic

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays