Global Customer Support Specialist | Paid Training & Growth

InteLogix; Bacolod; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in the Philippines is seeking a proactive customer partner to join our chat-based support team. You will solve problems, guide customers through solutions, and maintain strong product knowledge to ensure satisfaction.

Enjoy paid training, health benefits, PTO, and opportunities for career advancement while delivering excellent service across time zones. Weekend and holiday coverage may be required.

Qualifications

• Excellent communication skills and the ability to engage with customers
• Energetic, enthusiastic personality with a customer-first mindset
• Proven ability to solve problems and deliver results in a fast-paced environment
• Strong teamwork and collaboration skills

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries and guiding customers through solutions
• Document customer interactions accurately across platforms and tools
• Collaborate with other departments to resolve complex issues
• Strive to exceed customer satisfaction goals and performance metrics
• Stay updated on product knowledge and industry trends
• Support flexibility to cover weekends and holidays

Skills

Customer service

Communication

Problem solving

Energetic

Job description

InteLogix in the Philippines is seeking a proactive customer partner to join our chat-based support team. You will solve problems, guide customers through solutions, and maintain strong product knowledge to ensure satisfaction.

Enjoy paid training, health benefits, PTO, and opportunities for career advancement while delivering excellent service across time zones. Weekend and holiday coverage may be required.