Global Customer Support Specialist

intelogix; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in Bacolod, Philippines is seeking a motivated Customer Support Specialist to be the primary contact for callers and email inquiries. You will resolve questions, guide customers through solutions, and document interactions.

The role requires a high school diploma, at least 1 year of international call center experience, and excellent communication. Onsite work in Bacolod City offers paid training, health benefits, and opportunity for career advancement.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of international call center experience.
• Excellent communication skills.
• Onsite in Bacolod City, Negros Occidental.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escal ...
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Communication skills

Customer service

Problem-solving

Education

High School Diploma

Job description

InteLogix in Bacolod, Philippines is seeking a motivated Customer Support Specialist to be the primary contact for callers and email inquiries. You will resolve questions, guide customers through solutions, and document interactions.

The role requires a high school diploma, at least 1 year of international call center experience, and excellent communication. Onsite work in Bacolod City offers paid training, health benefits, and opportunity for career advancement.