Customer Support Associate I — Bacolod City

Concentrix; Bacolod; On-site; PHP 240,000 - 300,000; Full time

Job summary

Concentrix Bacolod City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine issues in line with client requirements. Responsibilities include maintaining product knowledge, documenting interactions, and aiming to improve customer satisfaction while rotating shifts in a fast-paced environment.

This role requires a high school diploma and strong communication, computer skills, attention to detail,

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Clear written and verbal communication abilities.
• Dependable with attention to detail.
• Capable of multitasking and adapting to change.
• Patient in all customer interactions; able to maintain a professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or online inquiries.
• Provide customer service support and resolve routine problems per client requirements.
• Meet contractual KPIs and maintain accuracy in records.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Teamwork

Adaptability

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix Bacolod City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine issues in line with client requirements. Responsibilities include maintaining product knowledge, documenting interactions, and aiming to improve customer satisfaction while rotating shifts in a fast-paced environment.

This role requires a high school diploma and strong communication, computer skills, attention to detail,