Customer Success Senior Specialist - Spanish

Maersk; Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Maersk in Pasig City is seeking a driven Sales Support/Customer Service professional to develop customer relationships, support Area Sales teams, and ensure customers realize expected business outcomes with Maersk solutions.

You will manage contract renewals, coordinate with multiple functions, and assist with day-to-day team needs, special projects, and reporting. Night shift and site-based office setup are required, with Pasig as your location.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course.
• Fluent in Spanish and English Language in verbal and written.
• Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise.
• Account management execution/building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding how it solves different customer pains.
• Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint.
• Amenable to work on night shift and WFO (Work From Office) Site-Based set up.
• Open to work in Pasig City.

Responsibilities

• Developing customer relationships that promote retention and loyalty.
• Support Area Sales/other functions in service centers (GSC) Team to ensure customers achieve business outcomes.
• Build long-term trusting relationships with customers to realize full value from Maersk solutions.
• Assess customer progress toward goals and drive adoption, usage, business value, friction, and relationships.
• Resolve customer challenges by leveraging resources from across the company.
• Manage the CAT allocation process and coordinate with customers to ensure commitments are met.
• Handle ocean & logistics contract renewals / tendering with cross-functional support.
• Coordinate with front-line sales for account planning, goals, and marketing strategies.
• Escalate issues to management timely; back up Senior Customer Success Partners during absence.
• Assist with day-to-day team needs, special projects, training, and reporting.

Job description

We Offer

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We provide support for you to shape your own career by achieving expertise and learning on the job.

As part of the One Team Sales (OTS) setup, one of the key outputs will be collaborating with our Area Sales team/other functions in service centers (GSC) for executing sales support tasks and commercial activities from start to finish.

Key Responsibilities

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

• Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.

• Quickly resolve customer challenges by leveraging resources from across the company as needed.

• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.

• Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.

• Timely contract renewals & contract management

• Working closely with front line sales for account planning, goal setting and marketing strategies.

• Communicates service or rate changes to assigned accounts.

• Responsibility to carry out other various sales support tasks and commercial activities from start to finish.

• Assist management with day to day needs of the team.

• Assist the team with special projects and training activities.

• Assist the team with reporting activities.

• Assist managers with escalations and disputes.

• Serve as a backup for other Senior Customer Success Partners and the Customer Success Manager during their absence.

• Responsible for escalating situations to management on a timely basis.

• Handling a high-caliber client base of mostly top volume customers.

• Be a strong role-model for “what good looks like” to others on the team.

• Actively support implementation of local and global initiatives.

• Drive and support functional transformation efforts.

• Drive commercial actions and awareness within own team and with colleagues across functions and countries.

Who are we looking for:

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course. College undergraduate is also acceptable.

• Fluent in Spanish and English Language in verbal and written.

• Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise.

• Account management execution/building customer relationships.

• Commercial knowledge.

• Excellent communication skills.

• Understanding how it solves different customer pains.

• Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint.

• Amenable to work on night shift and WFO (Work From Office) Site-Based set up.

• Open to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].