Global Customer Success & Accounts Specialist

Maersk; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Maersk is hiring for a Sales Support/Customer Support role in the Philippines. The position focuses on assisting Client Managers, maintaining customer relationships, and coordinating with internal teams to deliver commitments.

The role requires a business degree and at least two years of relevant experience, with strong communication and MS Office skills. The ideal candidate will support contract renewals, account planning, and commercial activities while collaborating with sales and operations

Qualifications

• Bachelor’s degree in business or related field
• Minimum 2 years of experience in Sales Support or Customer Support
• Experience in account management and building customer relationships
• Strong communication skills
• Proficiency in MS Office tools (Excel, Word, Outlook)

Responsibilities

• Supports Client Managers through standard channels and builds long-term customer relationships.
• Monitors customer progress against goals and drives adoption, usage, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Skills

Strong communication

MS Office (Excel, Word, Outlook)

Account management execution

Commercial knowledge

Education

Bachelor’s degree in business or related field

Tools

MS Office

Job description

Maersk is hiring for a Sales Support/Customer Support role in the Philippines. The position focuses on assisting Client Managers, maintaining customer relationships, and coordinating with internal teams to deliver commitments.

The role requires a business degree and at least two years of relevant experience, with strong communication and MS Office skills. The ideal candidate will support contract renewals, account planning, and commercial activities while collaborating with sales and operations