Global Customer Success Partner

A.P. Moller - Maersk; Pasig; On-site; PHP 350,000 - 520,000; Full time

Job summary

Maersk in the Philippines is seeking a Sales Support professional to strengthen client management and cross-functional collaboration within a fast-paced global logistics environment.

You will support client managers, monitor progress against goals, address customer pain points, and coordinate ocean and logistics contract renewals across teams to ensure commitments are delivered and value is created for customers and the business.

Qualifications

• Bachelor’s degree in business or related field.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Strong communication skills.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Skills

Customer relationship

Strong communication

MS Office

Account management

Commercial knowledge

Problem solving

Education

Bachelor’s degree in business or related field

Tools

MS Office

Job description

Maersk in the Philippines is seeking a Sales Support professional to strengthen client management and cross-functional collaboration within a fast-paced global logistics environment.

You will support client managers, monitor progress against goals, address customer pain points, and coordinate ocean and logistics contract renewals across teams to ensure commitments are delivered and value is created for customers and the business.