Hybrid Global Customer Service Specialist

Manulife Global Solutions (MGS); Quezon City; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Manulife Contact Center in Metro Manila is seeking Customer Service Representatives to engage and connect with clients across the United States/Canada/Asia, providing product and services information and helping resolve emerging concerns.

Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date.

Qualifications

• Must have completed at least 2 years of college or hold an associate/bachelor's degree.
• Night shift, full-time schedule, weekends and Philippine holidays as needed.
• Willing to work onsite and from home as required at UP Ayala Land Technohub, Quezon City.

Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Skills

Excellent English communication

Customer service

Analytical & problem solving

Typing speed 35 wpm

Multi-tasking / navigate apps

Education

2 years college / Associate / Bachelor's

Job description

Manulife Contact Center in Metro Manila is seeking Customer Service Representatives to engage and connect with clients across the United States/Canada/Asia, providing product and services information and helping resolve emerging concerns.

Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date.