Bank Customer Service Specialist — Hybrid + Php30k Signing Bonus

Manulife Global Solutions; Quezon City; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Php 30,000 signing bonus

Job summary

Manulife Global Solutions in the Philippines seeks Bank Customer Service Representatives to assist US and Canada clients with banking product information and issue resolution. A Php 30,000 signing bonus is offered for hires starting Sep–Dec 2026.

Role requires 2+ years of college, 1 year of call center experience, and flexibility for shifting schedules. Hybrid onsite/remote work at UP Ayala Techno Hub, Quezon City is available.

Qualifications

• Two years of college completed (or currently pursuing).
• At least 1 year of call center experience handling international accounts.
• Willingness to work shifting schedules, including weekends and Philippine holidays.

Responsibilities

• Serve as primary contact for Manulife Bank customers, business account holders, and advisors.
• Handle inbound inquiries with accurate, timely resolutions.
• Educate customers on banking products, policies, and digital tools.
• Support servicing needs for savings, chequing, investments, mortgages, loans, and cards.

Skills

Customer service

Phone support

CRM systems

Education

Two years of college

Tools

CRM systems

Job description

Manulife Global Solutions in the Philippines seeks Bank Customer Service Representatives to assist US and Canada clients with banking product information and issue resolution. A Php 30,000 signing bonus is offered for hires starting Sep–Dec 2026.

Role requires 2+ years of college, 1 year of call center experience, and flexibility for shifting schedules. Hybrid onsite/remote work at UP Ayala Techno Hub, Quezon City is available.