Night-Shift Ocean CX Specialist Global Logistics

A.P. Moller - Maersk; Manila; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality customer service for Ocean products, handling inquiries, resolving cases, and ensuring timely operational tasks. You will work with the CAC team to support import and export requests across channels and maintain service levels.

The role requires a Bachelor's degree or equivalent, 2 years in shipping/logistics, and strong English communication.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 years' experience in shipping/logistics, with end-to-end documentation and customer service.
• Strong customer service orientation and English communication skills.
• Ability to work in a fast-paced operational environment and manage multiple priorities.

Responsibilities

• Handle customer inquiries via email and case management platforms.
• Resolve import/export shipment issues and process requests (invoices, BLs, docs).
• Prioritize workload to meet turnaround time and productivity targets.
• Collaborate with cross-functional teams, including Mexico-based colleagues, to resolve issues.

Skills

English proficiency

Customer service

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Salesforce

Case Management tools

Job description

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality customer service for Ocean products, handling inquiries, resolving cases, and ensuring timely operational tasks. You will work with the CAC team to support import and export requests across channels and maintain service levels.

The role requires a Bachelor's degree or equivalent, 2 years in shipping/logistics, and strong English communication.