Global Logistics Sales & Customer Support Specialist

Maersk; Pasig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Maersk is seeking a Customer Service professional to deliver outstanding service for Ocean and L&S products in a global logistics environment. You will support sales inquiries, coordinate with internal and external stakeholders, and ensure timely responses within defined SLAs.

The role requires a Bachelor's degree, 2+ years in shipping/logistics, strong English communication, and data analysis capability. Work is site-based on the dayshift, with opportunities for growth in a multinational

Qualifications

• Graduate of any 4-year Bachelor's Degree.
• At least 2+ years relevant experience in shipping, logistics, forwarding, or supply chain operations.
• Excellent English communication skills both written and verbal.
• Data Analysis skills are a plus.
• MS Office proficiency required.
• Above-average stakeholder management skills.
• Willing to work on dayshift schedule, site-based working arrangement.

Responsibilities

• Deliver customer service aligned with Maersk brand and value proposition.
• Assist Sales and Customer Success Partners with queries and quotation requests for Ocean and L&S products.
• Maintain clear communication with colleagues locally or overseas to resolve issues.
• Read and reply to correspondences within SLAs defined for the channel.
• Propose initiatives for continuous improvement of Ocean and L&S processes.
• Execute and assist in export/import sales processes as per global design.
• Engage with customers to convert bookings through forwarders.
• Replicate solutions and sell them to customers in the same vertical.
• Support after-sales implementation and onboarding.
• Collaborate with origin and destination teams to deliver tailored value propositions.
• Contribute to achieving individual and team KPIs.

Skills

Excellent English communication

Data Analysis Skills

Stakeholder management

MS Office Proficient

Education

Bachelor's Degree

Tools

MS Office Suite

Job description

Maersk is seeking a Customer Service professional to deliver outstanding service for Ocean and L&S products in a global logistics environment. You will support sales inquiries, coordinate with internal and external stakeholders, and ensure timely responses within defined SLAs.

The role requires a Bachelor's degree, 2+ years in shipping/logistics, strong English communication, and data analysis capability. Work is site-based on the dayshift, with opportunities for growth in a multinational