Global Collections Specialist (Spanish) - Night Shift

Damco Spain SL; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Maersk in the Philippines is seeking a bilingual customer service professional to support collections calls in Spanish, requiring fluency in English and Spanish and willingness to work on site in Pasig City night shift.

You will follow SLAs, maintain a detailed understanding of processes and SOPs, adhere to controls, and contribute ideas for improvements while informing your supervisor about any process issues. The role offers exposure to a multinational team and a global leader environment.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in both English and Spanish.
• Willing to work in Pasig City.
• Amenable to work the night shift.

Responsibilities

• Executes according to SLA's.
• Has detailed understanding of processes and SOP's.
• Adheres to controls.
• Has ideas for improvements.
• Informs Supervisor about any process issues.
• Collection calls - inbound and outbound (Spanish)

Skills

Fluent English and Spanish

Education

Bachelor's degree

Job description

Maersk in the Philippines is seeking a bilingual customer service professional to support collections calls in Spanish, requiring fluency in English and Spanish and willingness to work on site in Pasig City night shift.

You will follow SLAs, maintain a detailed understanding of processes and SOPs, adhere to controls, and contribute ideas for improvements while informing your supervisor about any process issues. The role offers exposure to a multinational team and a global leader environment.