Senior Specialist, Collections - Spanish

Maersk; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maersk is seeking a Collections Specialist in Pasig to manage outstanding customer accounts with a focus on timely payments and excellent service. You will coordinate with AR analysts and act as a primary contact for customers by phone, email, or in-person visits.

You will solve payment issues, maintain reporting accuracy, and work within a diverse global finance team to meet portfolio targets while upholding quality standards and customer satisfaction.

Qualifications

• Experience with Collection or any Accounting process.
• Willing to work in Pasig, City.
• Amenable to work in night shift.
• Detail-oriented and results-driven individual.
• High fluency with Spanish and English.

Responsibilities

• Handling customer on account agreement.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Partnering with analyst to exceed portfolio targets.

Skills

Collection experience

Night shift

Detail oriented

English & Spanish

Pasig location

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.

We Offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Purpose :

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities :

• Handling customer on account agreement.
• Focal point between customer and AR analyst
• Escalation points for Collection Analytics within local organization
• Primary customer contact (phone, mails or visit)
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies
• Partnering with analyst to exceed portfolio targets.

Qualifications

• Experience with Collection or any Accounting process;
• Willing to work in Pasig, City
• Amenable to work in night shift
• Detail-oriented and results-driven individual
• High fluency with Spanish and English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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