Senior Specialist, Collections - Spanish

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maersk GSC Philippines Limited is seeking a Collections Specialist to manage outstanding customer accounts and ensure timely payments. You will engage customers via phone and email, resolve disputes, and collaborate with AR analysts to meet portfolio targets in a night-shift setting in Pasig.

The role requires strong problem-solving, attention to detail, and fluency in English and Spanish. Join a diverse, inclusive workplace that supports development and work-life balance.

Qualifications

• Experience with Collection or any Accounting process.
• Willing to work in Pasig, City.
• Amenable to work in night shift.
• Detail-oriented and results-driven individual.
• High fluency with Spanish and English.

Responsibilities

• Handle customer on account agreement.
• Serve as focal point between customer and AR analyst.
• Act as escalation point for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Update Getpaid tool based on customer engagement.
• Be focal point for local language dependencies.
• Partner with analyst to exceed portfolio targets.

Skills

Collections experience

Credit control

English fluency

Spanish language

Tools

Getpaid tool

Job description

We Offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Purpose :

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities :

• Handling customer on account agreement.
• Focal point between customer and AR analyst
• Escalation points for Collection Analytics within local organization
• Primary customer contact (phone, mails or visit)
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies
• Partnering with analyst to exceed portfolio targets..

Qualifications

• Experience with Collection or any Accounting process;
• Willing to work in Pasig, City
• Amenable to work in night shift
• Detail-oriented and results-driven individual
• High fluency with Spanish and English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing @maersk.com.