Global Collections Specialist - Night Shift (Ortigas)

Emapta; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Night differential pay

Prime Ortigas office location

Fixed weekends off

Salary Advance Program

Emapta Academy courses

Job summary

EMAPTA Philippines is seeking a Senior Collections Agent to navigate complex accounts, negotiate repayment solutions, and enhance customer outcomes for U.S. consumer finance from Ortigas, Manila. This onsite role offers night shift hours with weekends off and access to robust perks.

The ideal candidate has at least 2 years in collections, strong negotiation and verification skills, and excellent English communication to engage customers professionally while meeting regulatory standards.

Qualifications

• At least 2 years of collections experience with assertive yet respectful communication.
• Excellent negotiation and persuasion skills for handling challenging interactions.
• Strong deduction and verification skills for assessing employment and financial information.
• Excellent written and verbal English communication.
• Strong organizational skills with high attention to detail.
• Ability to collaborate effectively within a team environment.

Responsibilities

• Provide exceptional customer service at first contact and resolve issues in a single call.
• Maintain accurate records of collection transactions and update systems.
• Handle delinquent accounts and negotiate settlements per policy and regulations.
• Conduct financial assessments to determine repayment capabilities.
• Collaborate with management to improve collection processes and reduce balances.
• Provide regular reports on collection activities and outcomes.

Skills

Collections experience

Negotiation

Persuasion

Deduction & verification

English communication

Organization

Collaboration

Job description

EMAPTA Philippines is seeking a Senior Collections Agent to navigate complex accounts, negotiate repayment solutions, and enhance customer outcomes for U.S. consumer finance from Ortigas, Manila. This onsite role offers night shift hours with weekends off and access to robust perks.

The ideal candidate has at least 2 years in collections, strong negotiation and verification skills, and excellent English communication to engage customers professionally while meeting regulatory standards.