Senior Collections Agent | Onsite | Ortigas | Night Shift | Weekends Off

Emapta; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Night differential pay

Prime Ortigas office location

Fixed weekends off

Salary Advance Program

Emapta Academy courses

Job summary

EMAPTA Philippines is seeking a Senior Collections Agent to navigate complex accounts, negotiate repayment solutions, and enhance customer outcomes for U.S. consumer finance from Ortigas, Manila. This onsite role offers night shift hours with weekends off and access to robust perks.

The ideal candidate has at least 2 years in collections, strong negotiation and verification skills, and excellent English communication to engage customers professionally while meeting regulatory standards.

Qualifications

• At least 2 years of collections experience with assertive yet respectful communication.
• Excellent negotiation and persuasion skills for handling challenging interactions.
• Strong deduction and verification skills for assessing employment and financial information.
• Excellent written and verbal English communication.
• Strong organizational skills with high attention to detail.
• Ability to collaborate effectively within a team environment.

Responsibilities

• Provide exceptional customer service at first contact and resolve issues in a single call.
• Maintain accurate records of collection transactions and update systems.
• Handle delinquent accounts and negotiate settlements per policy and regulations.
• Conduct financial assessments to determine repayment capabilities.
• Collaborate with management to improve collection processes and reduce balances.
• Provide regular reports on collection activities and outcomes.

Skills

Collections experience

Negotiation

Persuasion

Deduction & verification

English communication

Organization

Collaboration

Job description

Take Your Collections Expertise Into the U.S. Consumer Finance Market

Make your next career move one that pays in global experience. As a Senior Collections Agent, you'll navigate complex accounts, negotiate practical repayment solutions, and strengthen customer outcomes across U.S. consumer finance. Sharpen your collections expertise, gain international lending exposure, and advance your career worldwide-without leaving the Philippines.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of collections experience, with a focus on assertive yet respectful customer communication
• Exceptional negotiation and persuasion skills, with the ability to manage challenging customer interactions
• Strong persistence and resilience when handling regular customer contact
• Excellent deduction and verification skills, particularly in assessing employment and financial information
• Strong written and verbal English communication skills
• Strong organizational skills with exceptional attention to detail
• Strong collaboration skills, with the ability to contribute to a positive and supportive team environment

Your Daily Tasks

• Provide exceptional customer service at the first point of contact, address customer needs within a single call, and identify opportunities to strengthen customer relationships
• Collaborate with the team to clarify facts, exchange information, and resolve customer inquiries and issues
• Maintain accurate records of collection transactions
• Complete processing tasks and handle customer calls while meeting productivity and quality standards
• Deliver high-quality customer service through customer calls and processing tasks
• Conduct financial assessments to determine customers' repayment capabilities
• Manage delinquent accounts and negotiate settlements when necessary
• Contact delinquent customers through phone calls and written communication to resolve outstanding balances
• Negotiate payment plans and settlements in accordance with company policies and regulatory requirements
• Maintain accurate and detailed records of customer interactions and payment commitments
• Verify customer employment and financial information to assess repayment capabilities
• Collaborate with the management team to develop and implement strategies that improve collection processes and reduce outstanding balances
• Provide regular updates and reports on collection activities and outcomes

About the Client

Our client is a U.S. consumer lending company providing accessible financial solutions for individuals facing unexpected expenses and short-term funding needs. They offer installment loans through a streamlined digital application and decision process, helping eligible customers access funds when traditional financing may not meet their circumstances. With customer support at the center of their operations, our client combines convenient online lending, secure information handling, repayment solutions, and responsive service to help consumers navigate financial challenges with greater confidence and flexibility.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.