Collections Specialist – Onsite Night Shift

Foundever®; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Foundever® is seeking a customer service oriented specialist for a collections role onsite in Manila. You will handle inbound calls, educate clients on resolution pathways, and maintain knowledge across Taxpay, Ready checks, Garnishments and more. Night shift availability is required.

You will ensure compliance with Fair Debt Collections Practices Act and NACHA, collaborate with internal partners, and aim to resolve issues while protecting both clients and company interests.

Qualifications

• At least 1 year of Collection or Financial Services experience.
• Experience in Customer Service.
• Good communication skills.
• Amenable to working onsite and in night shift schedules.

Responsibilities

• Handle the timely inbound calls and transfer to the correct phone number.
• Provide quality customer service while educating clients on resolution pathways.
• Develop and maintain knowledge on systems like Taxpay, Ready checks, Garnishments, and others.
• Research and resolve inbound calls from internal partners and clients.
• Maintain daily call requirements based on performance indicators.
• Ensure adherence to department policies to maintain daily compliance.

Skills

Collection experience

Customer service

Good communication skills

Night shift onsite

Job description

Foundever® is seeking a customer service oriented specialist for a collections role onsite in Manila. You will handle inbound calls, educate clients on resolution pathways, and maintain knowledge across Taxpay, Ready checks, Garnishments and more. Night shift availability is required.

You will ensure compliance with Fair Debt Collections Practices Act and NACHA, collaborate with internal partners, and aim to resolve issues while protecting both clients and company interests.