Night-Shift Collections Specialist with Great Benefits

MicroSourcing International; Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing is hiring a Collections Representative for an onsite night shift in Eastwood, Quezon City. In this role you will review accounts, negotiate payment arrangements, and help resolve high-volume delinquencies for US-based clients.

You should have experience in financial services or collections, be fluent in English, and comfortable negotiating. The job emphasizes compliant practices, precise CRM record-keeping, and professional client communications.

Qualifications

• Experience in financial services, collections, or high-volume account resolution.
• Strong English fluency for live conversations with US-based clients and partners.
• Comfortable negotiating balances, payment scenarios, and settlement options.
• Willingness to communicate with clients by phone and email.

Responsibilities

• Communicate with creditors, debt buyers, law firms to resolve accounts.
• Negotiate payment arrangements and settlements within company guidelines.
• Review account balances and status before pursuing resolutions.
• Analyze account details to determine the most practical resolution strategy.
• Communicate with clients by phone and email regarding status and actions.
• Maintain detailed records in the CRM.
• Follow compliance standards and internal procedures.
• Work efficiently in a high-volume environment.

Skills

Collections experience

Account servicing

Negotiation

Clear communication

Tools

CRM software

Job description

MicroSourcing is hiring a Collections Representative for an onsite night shift in Eastwood, Quezon City. In this role you will review accounts, negotiate payment arrangements, and help resolve high-volume delinquencies for US-based clients.

You should have experience in financial services or collections, be fluent in English, and comfortable negotiating. The job emphasizes compliant practices, precise CRM record-keeping, and professional client communications.