Night-Shift Collections Specialist | Customer Care Pro

FCO WORLDWIDE INC; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Basic pay + allowances

Night differential

Performance bonuses

Training provided

Job summary

FCO WORLDWIDE, INC. in Makati City, Metro Manila, Philippines, seeks a motivated Collections Specialist to contact consumers about delinquent accounts, arrange payments, and keep system data current. The role requires professional customer service, strong English communication, and the ability to handle sensitive matters during night shifts.

Training is provided, with a basic pay package, allowances, and night differential. Onsite work is required in Makati City as part of a full-time team.

Qualifications

• Excellent English verbal and written communication with consumers.
• Able to listen, ask questions, and obtain needed information to resolve accounts.
• Reliable, punctual, and able to follow procedures and guidelines.

Responsibilities

• Contact consumers with delinquent accounts via outbound calls.
• Negotiate payment arrangements per training and guidelines.
• Update and document account activity accurately.
• Use skip-tracing tools to locate updated contact details when needed.
• Maintain professional and respectful communication, meeting productivity standards.

Skills

English communication

Communication skills

Attention to detail

Professional demeanor

Active listening

Job description

FCO WORLDWIDE, INC. in Makati City, Metro Manila, Philippines, seeks a motivated Collections Specialist to contact consumers about delinquent accounts, arrange payments, and keep system data current. The role requires professional customer service, strong English communication, and the ability to handle sensitive matters during night shifts.

Training is provided, with a basic pay package, allowances, and night differential. Onsite work is required in Makati City as part of a full-time team.