Global Chat Sales & Service Specialist

ONE STOP MANAGEMENT SERVICES PRIVATE LIMITED; Manila; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Zusammenfassung

ONE STOP MANAGEMENT SERVICES PRIVATE LIMITED is seeking a Customer Service / Sales Representative to assist customers from various countries via our online chat system. You will answer enquiries, provide product information, and guide customers from inquiry to purchase in a customer-facing role.

The role requires excellent English communication, attention to detail, and the ability to work independently. Training will be provided, and candidates from diverse backgrounds are encouraged to apply.

Qualifikationen

• Excellent written and spoken English.
• Confident and comfortable communicating with customers.
• Previous experience in customer service, sales, chat support, or a similar role is preferred.
• Strong attention to detail.
• Able to work independently with minimal supervision.
• Good communication and problem-solving skills.
• Responsible, reliable, and willing to learn.
• Comfortable working with customers from different countries.
• Able to commit to the required shift schedule.
• Fresh graduates with strong communication and customer service skills are welcome to apply.

Aufgaben

• Handle customer enquiries through our online chat platform.
• Respond to customer questions and provide accurate product information.
• Provide customers with relevant price lists and order information.
• Assist customers throughout the ordering process.
• Confirm customer orders and ensure all details are accurate.
• Follow up with customers regarding pending or incomplete orders.
• Handle customer complaints and resolve issues professionally.
• Build rapport with customers and provide a positive customer experience.
• Follow up with potential customers and close sales.
• Maintain accurate customer and order records.
• Work independently and manage multiple conversations efficiently.

Kenntnisse

English proficiency

Customer service

Sales aptitude

Independent worker

Jobbeschreibung

ONE STOP MANAGEMENT SERVICES PRIVATE LIMITED is seeking a Customer Service / Sales Representative to assist customers from various countries via our online chat system. You will answer enquiries, provide product information, and guide customers from inquiry to purchase in a customer-facing role.

The role requires excellent English communication, attention to detail, and the ability to work independently. Training will be provided, and candidates from diverse backgrounds are encouraged to apply.