CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Valenzuela; Remote; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Comprehensive training

Flexible working hours

Opportunities for professional growth

Job summary

A customer service consultancy is seeking motivated individuals to join as Email & Chat Online Assistants. This non-voice, remote position requires handling customer inquiries exclusively through email and live chat. Comprehensive training is provided, making it perfect for beginners. The ideal candidates should have basic English proficiency and strong attention to detail. Flexible working hours and opportunities for growth are offered.

Qualifications

• No prior experience required.
• Strong attention to detail and accuracy is essential.
• Willingness to learn and adapt is necessary.

Responsibilities

• Respond promptly to customer inquiries via email and live chat.
• Provide clear information about products or services.
• Assist customers with basic questions and troubleshooting.

Skills

Basic proficiency in written and reading English

Attention to detail

Ability to follow instructions

Job description

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Flexible working hours (role-dependent)
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement