CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Taguig; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Comprehensive training and continuous support

Flexible working hours

Opportunities for professional growth

Job summary

A communications consultancy in the Philippines is seeking detail-oriented individuals for the role of Email & Chat Online Assistants. This non-voice position requires responding to customer inquiries via email and live chat. The company provides comprehensive training, making this role suitable for beginners. Strong attention to detail and basic English proficiency are required. Enjoy flexible working hours and opportunities for professional growth in this remote, work-from-home job.

Qualifications

• Basic proficiency in written and reading English.
• Comfortable using a computer, email, and chat-based platforms.
• Reliable internet connection.
• Willingness to learn and adapt.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat.
• Provide clear, accurate, and helpful information about products or services.
• Assist customers with basic questions and troubleshooting.
• Escalate complex issues to the appropriate team when necessary.

Skills

Basic proficiency in written and reading English

Comfortable using a computer and chat platforms

Strong attention to detail

Job description

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Flexible working hours (role-dependent)
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement