Non-Voice Sales Representative - Appointment Setter

PL Group of companies; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary package with commission

Paid training

Career development opportunities

Job summary

A leading sales firm in Makati is seeking a Non-Voice Sales Representative to handle client communication through chat, email, and messaging platforms. The ideal candidate will have at least 6 months of experience in sales and possess strong written communication skills. Responsibilities include responding to inquiries, providing product information, and converting leads into sales. This position offers a competitive salary package with commissions and incentives, along with opportunities for career development.

Qualifications

• At least 6 months to 1 year of experience in sales or BPO.
• Strong written communication skills including grammar and tone.
• Flexible to work in shifts, weekends, or holidays if required.

Responsibilities

• Respond to customer inquiries through chat and email.
• Provide accurate product information to assist clients.
• Convert inquiries into sales by identifying customer needs.

Skills

Strong written communication skills

Goal-oriented

Multi-tasking ability

Tools

CRM tools

E-commerce platforms

Job description

Job Title:

Non-Voice Sales Representative (Chat & Messaging)

Job Description:

We are looking for a Non-Voice Sales Representative who will handle client communication via chat, email, and messaging platforms. The role focuses on responding to customer inquiries, recommending products/services, and converting leads into sales while maintaining excellent customer experience.

Key Responsibilities:

• Respond to customer inquiries through chat, email, and messaging apps in a timely and professional manner.
• Provide accurate product and service information to assist clients with their purchase decisions.
• Convert inquiries into sales by identifying customer needs and offering the right solutions.
• Handle order processing, quotations, and sales-related documentation.
• Perform upselling and cross-selling to maximize revenue opportunities.
• Maintain and update customer records in the CRM system.
• Collaborate with internal teams (sales, logistics, and support) to ensure smooth transactions.
• Meet or exceed daily, weekly, and monthly sales targets.
• Deliver excellent customer service to enhance client satisfaction and loyalty.

Qualifications:

• At least [6 months or 1 years] experience in sales, BPO, or e-commerce (non-voice preferred).
• Strong written communication skills (grammar, spelling, and tone).
• Ability to multi-task and manage multiple chat conversations simultaneously.
• Knowledge of CRM tools, e-commerce platforms, or chat systems is an advantage.
• Goal-oriented and driven to meet sales KPIs.
• Flexible to work in shifts, weekends, or holidays if required.

What We Offer:

• Competitive salary package with commission and incentives.
• Paid training and career development opportunities.
• Supportive and dynamic team environment.