Customer Service/Sales Representative

ONE STOP MANAGEMENT SERVICES PRIVATE LIMITED; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

ONE STOP MANAGEMENT SERVICES PRIVATE LIMITED is seeking a Customer Service / Sales Representative to assist customers from various countries via our online chat system. You will answer enquiries, provide product information, and guide customers from inquiry to purchase in a customer-facing role.

The role requires excellent English communication, attention to detail, and the ability to work independently. Training will be provided, and candidates from diverse backgrounds are encouraged to apply.

Qualifications

• Excellent written and spoken English.
• Confident and comfortable communicating with customers.
• Previous experience in customer service, sales, chat support, or a similar role is preferred.
• Strong attention to detail.
• Able to work independently with minimal supervision.
• Good communication and problem-solving skills.
• Responsible, reliable, and willing to learn.
• Comfortable working with customers from different countries.
• Able to commit to the required shift schedule.
• Fresh graduates with strong communication and customer service skills are welcome to apply.

Responsibilities

• Handle customer enquiries through our online chat platform.
• Respond to customer questions and provide accurate product information.
• Provide customers with relevant price lists and order information.
• Assist customers throughout the ordering process.
• Confirm customer orders and ensure all details are accurate.
• Follow up with customers regarding pending or incomplete orders.
• Handle customer complaints and resolve issues professionally.
• Build rapport with customers and provide a positive customer experience.
• Follow up with potential customers and close sales.
• Maintain accurate customer and order records.
• Work independently and manage multiple conversations efficiently.

Skills

English proficiency

Customer service

Sales aptitude

Independent worker

Job description

We are looking for a Customer Service / Sales Representative to join our growing team.

You will be responsible for assisting customers from different countries through our online chat platform, answering enquiries, assisting with orders, and providing a smooth customer experience from enquiry to purchase.

This is a customer-facing sales and service role that is suitable for someone who is confident communicating in English, detail-oriented, and comfortable working independently.

Job Responsibilities

• Handle customer enquiries through our online chat platform
• Respond to customer questions and provide accurate product information
• Provide customers with relevant price lists and order information
• Assist customers throughout the ordering process
• Confirm customer orders and ensure all details are accurate
• Follow up with customers regarding pending or incomplete orders
• Handle customer complaints and resolve issues professionally
• Build rapport with customers and provide a positive customer experience
• Follow up with potential customers and close sales
• Maintain accurate customer and order records
• Work independently and manage multiple customer conversations efficiently

Requirements

• Excellent written and spoken English
• Confident and comfortable communicating with customers
• Previous experience in customer service, sales, chat support, or a similar role is preferred
• Strong attention to detail
• Able to work independently with minimal supervision
• Good communication and problem-solving skills
• Responsible, reliable, and willing to learn
• Comfortable working with customers from different countries
• Able to commit to the required shift schedule
• Fresh graduates and candidates without direct industry experience are welcome to apply if you have strong communication and customer service skills.

Working Hours

This is a shift-based position.

Candidates should be comfortable working morning, afternoon or night shifts.

Training Provided

Full training will be provided, including training on our products, customer service process, order handling, and sales process.

Who We're Looking For

• Customer-focused and friendly
• Detail-oriented and careful with customer orders
• Comfortable speaking with customers and handling objections
• Proactive and willing to take initiative
• Able to work independently
• Motivated to develop their sales and customer service skills
• Looking for a long-term opportunity with a growing company

If you are confident, hardworking, enjoy speaking with people, and are looking for an opportunity to grow, we would love to hear from you.